We’re here to help.

Questions about your order, our custom pet products, or a promotion? Reach out—our team typically replies within 24 hours (Mon–Fri, ET).

 

How to reach us

Email

support@musamonster.com

(Please include your order number in the subject line.)

Contact form

Tell us a bit about your request so we can help faster:

• Name

• Email

• Order number (if applicable)

• Topic: Order issue / Shipping & tracking / Product question / Returns / Other

• Message

• Attachments (optional): photos, screenshots.

 

Tip: Check your spam/junk folder if you don’t see our reply within 24–48 hours.

Hours

Mon–Fri, 9:00–18:00 (Eastern Time). Weekend messages are queued for the next business day.

Order change or cancel?

We accept cancellations within 1 hour of purchase. If it’s been less than an hour, email us with the subject “Cancel Order #[number]” and we’ll prioritize it.